Terms of Service
Last updated: April 12, 2026
1. Agreement to Terms
By accessing or using Anchorr (“the Service”), operated by Anchorr Ltd (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
2. Description of Service
Anchorr is a customer relationship management (CRM) platform that provides contact management, deal tracking, email outreach, invoicing, and related business tools. The Service includes web-based applications, APIs, and integrations with third-party services.
3. Accounts
You must create an account to use the Service. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized access.
You must provide accurate and complete information when creating your account. You must be at least 16 years old to use the Service.
4. Your Data
You retain ownership of all data you enter into the Service (“Your Data”), including contacts, companies, deals, emails, invoices, and any other content. We do not claim any intellectual property rights over Your Data.
You grant us a limited license to use Your Data solely to provide, maintain, and improve the Service. This includes processing Your Data through third-party services as described in our Privacy Policy.
5. Acceptable Use
You agree not to:
- Use the Service to send unsolicited bulk email (spam) or violate anti-spam laws (CAN-SPAM, GDPR, etc.)
- Upload malicious content, viruses, or harmful code
- Attempt to gain unauthorized access to other users' accounts or data
- Use the Service to harass, abuse, or harm others
- Scrape, crawl, or harvest data from the Service through automated means
- Resell or redistribute the Service without our written consent
- Use the Service in any way that violates applicable laws or regulations
We reserve the right to suspend or terminate accounts that violate these terms.
6. Email Sending
When you use Anchorr to send emails — including one-off emails, automated sequences, and invoices — you are responsible for ensuring compliance with applicable email laws. This includes obtaining proper consent from recipients and honoring unsubscribe requests.
We may suspend your email sending capabilities if we detect abuse, high bounce rates, or spam complaints.
7. Third-Party Integrations
The Service integrates with third-party services including Google (Gmail, Calendar), Microsoft (Outlook, Teams), Apollo.io, Slack, and others. Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, or conduct of third-party services.
You may connect and disconnect third-party integrations at any time from your Settings page.
8. AI Features
Anchorr includes AI-powered features such as email drafting, contact summaries, and data enrichment. These features use third-party AI providers (currently Anthropic Claude) to generate content. AI-generated content is provided as suggestions and should be reviewed before use. We do not guarantee the accuracy of AI-generated content.
9. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or experience outages. We will make reasonable efforts to notify you of planned downtime.
10. Limitation of Liability
To the maximum extent permitted by law, Anchorr and its officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.
Our total liability for any claim arising from these terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100 NZD, whichever is greater.
11. Indemnification
You agree to indemnify and hold harmless Anchorr from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these terms, or your violation of any third-party rights.
12. Termination
You may terminate your account at any time by contacting us at [email protected]. We may terminate or suspend your account for violation of these terms, with or without notice.
Upon termination, your right to use the Service ceases immediately. We will retain Your Data for 30 days after termination, during which you may request an export. After 30 days, Your Data will be permanently deleted.
13. Changes to Terms
We may update these terms from time to time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated terms.
14. Governing Law
These terms are governed by the laws of New Zealand. Any disputes arising from these terms or the Service shall be resolved in the courts of New Zealand.
15. Contact
For questions about these terms, contact us at: